Operational Focus — is the cornerstone of Fidelity Commercial Funding with a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.
People Focus — helps Fidelity Commercial stay ahead of the competition by understanding that innovation is really a process. A process that begins with creativity and ends with action. Our people are core to this process. We provide the platform for innovation by encouraging our people to explore better ways to service both the internal and external needs of our customers and reward them for this innovation.
Customer Focus — begins at Fidelity Commercial with an alignment of leadership, people and processes. Every action is shaped by a relentless commitment to meeting and exceeding customer expectations – both internal and external. Customer touch points are evaluated regularly to insure that our goals are being met and adjusted with a goal of continuous improvement. Our people understand servicing internal stakeholders is as integral part of insuring our outside customers continue to utilize our platform.
Financial Focus — is the engine that drives service and profitability at Fidelity Commercial. Complimentary programs are continuously designed to provide income opportunities for our people. We understand business is competitive and in the spirit of true entrepreneurs Fidelity Commercial delivers innovative programs to the marketplace to insure financial security for it’s people and stakeholders.